Privacy Policy

This Privacy Policy explains how House of Fadez collects, uses, and protects your information when you use our website and booking platform.

• Booking information: name, email, phone number (optional), appointment details, and notes you provide.
• Text message consent information: if you opt in to booking text messages, we store your consent status, the consent language shown to you, the date and time of consent, and limited technical details such as IP address and browser/user agent for compliance records.
• Staff SMS login information: if authorized staff opt in to receive one-time text login codes, we store the phone number used for login, the consent language shown, the date and time of consent, and limited technical details such as IP address and browser/user agent for security and compliance.
• Payment information: payments are processed by Stripe. We do not store full card numbers. Stripe may collect payment details to complete your transaction.
• Usage information: basic technical data (like browser type and pages visited) may be collected for security and performance.

• To create and manage appointments.
• To send booking confirmations, reminders, cancellations, and schedule updates by email or SMS when applicable.
• To send authorized staff one-time SMS login codes and protect staff/admin account access.
• To process deposits and handle cancellations/no-show policies.
• To improve our services and maintain platform security.

We do not sell your personal information. We may share information with service providers only as needed to run the platform (for example, Stripe for payment processing, email delivery providers for notifications, and Twilio for transactional text messages).

Mobile phone numbers and SMS opt-in consent are used only for House of Fadez transactional booking messages. We do not sell, rent, or share mobile opt-in data or consent with third parties for their marketing or promotional purposes.

Staff phone numbers and staff SMS login consent are used only for one-time login verification and related account security. They are not sold, rented, or shared with third parties for marketing or promotional purposes.

We retain booking records for business and legal purposes. If you would like us to delete your information, contact us at info@houseoffadez.com.

We take reasonable measures to protect your information, but no system can be guaranteed 100% secure.

• You can request access to or deletion of your personal data by emailing us.
• You can choose not to provide optional information, but it may limit booking features.
• You can opt out of booking text messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply.

If you have questions about this policy, contact us at info@houseoffadez.com or visit us at 109 9th St, La Feria, TX 78559.